KPO or Knowledge Process Outsourcing is the outsourcing of important business- and information-related activities. Considered to be an extension of business process outsourcing, which can also take low-level decisions but requires a more complex and often a more technologically advanced system to support it.
KPO demands advanced technical, analytical and specialized skills from personnel involved in the process. Personnel are required to have in-depth knowledge, judgment and be subject matter experts in their domain. This allows them to make decisions on specific issues which may arise in the process.
The primary challenge in the KPO industry is acquiring and retaining professionals in the fields of business, finance, management, law, engineering and medicine. The other challenge is the growing competition coming from countries such as Russia, China, Ireland and Israel that are entering the field of outsourcing. Excelsia BPO Services Inc. constantly invests in the latest infrastructure and technology to remain on top of the industry.