Our outsourced gaming support solutions cover MMOG, eSports, single-player, co-op and many more. We manage and moderate player communities and social media accounts, handle warranty and RMA services, provide Tier 1 and Tier 2 customer and technical support as well as operate front desk switchboard services. We also handle pre- to post- sales troubleshooting, going through PCI compliant billing support and all-in-one account & subscription management. Our teams offer outsourced player support that empowers gamers on their favorite platform be it PC, console, mobile, browser or gaming-as-a-service. We make sure players keep a finger on their community’s pulse and use that insight to drive continuous and expected innovation. With 24/7 availability and deep expertise in serving some of the largest gaming hardware manufacturers and mobile gaming providers worldwide, we add value to your business through enhanced scalability, faster resolution times and lower cost resulting in increased customer loyalty and new customer acquisition.
Gaming and Player Support Services:
Tier 1
- Real-time chat, email and web support
- Support for functional usage
- Configuration and installation support
Tier 2
- Instant diagnosis of issues and immediate isolation
- System usage advice and guidelines
- Escalation management
- Database upgradation assistance
- Step-by-step troubleshooting advice
To know more about what we can do for your business, call or email us today.
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