Chat/Email Support Representative
Are you able to relate to customers and provide excellent customer service to clients dealing with technical problems and service solutions?
Position Description, Duties & Responsibilities
- Outbound sales account
- May have up-trainings / cross-trainings on future processes
- May be transferred to another account or shift schedule depending on the business need
- Other possible accounts:
- Inbound Sales
- Customer Service
- Technical Support
- Outbound Lead Generation
- Telemarketing and Sales
- After Sales Support
- Survey
- Data Entry
- Online Live Chat
- Email Management and Virtual Assistant Services
- Research
- IT Support
- Transcription Services
- Ability to multi-task in between calls and documentation
- Accurately documents the amendments requested by the customers and/or what transpired during the call
- Ability to understand and follow instructions precisely
- Maintaining confidentiality of work related information and materials
- Meets the account’s goals and target metrics
If you are interested, please send us your resume at apply@excelsiabpo.com with the position as the subject.
EXCELSIABPO 